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AT RISK ASSISTANCE
GENERAL ASSISTANCE
AT RISK Account Form
LOB's Currently On Account:
Internet
Video
Voice
Mobile
NO ACCOUNT
Reason:
Select...
Moved Out of Service Area
Moved In-Area
Price
Tech Issues
Not Used
Other
Other Reason:
Account Number:
UCID Number:
Competitor Name:
Select...
AT&T
Brightspeed
T-Mobile
Verizon
Windstream
WOW
OTHER
Other Competitor Name:
What kind of Internet was offering?
FIBER
CELL PHONE INTERNET
Required for AT&T, T-Mobile, and Verizon.
Competitor Offer:
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Outcome
GENERAL ASSISTANCE FORM
LOB's Currently On Account:
Internet
Video
Voice
Mobile
NO ACCOUNT
Assistance Type:
Account Number:
UCID Number:
Resources:
System Error:
Offers:
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Outcome
CALL OUTCOME
Account Number:
LOB Saved:
Internet
Video
Voice
Mobile
Did you add Invincible WiFi?
Yes
No/Already Had
Did you transfer the call?
Yes
No
Transfer Department:
Transfer Approved By:
Other Approver Name:
Agent Sales ID:
Offers Made:
Tools / Resources Used:
Notes:
Disconnect Approved By:
Other Approver Name:
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